RETURNS
Office Supplies
If you are dissatisfied with your purchase for any reason, you can return it for a refund, exchange, or credit within 14 days of purchase. The item(s) must be returned in their original packaging with UPC codes and all accessories to qualify for a full refund, exchange, or credit.
Technology
Because technology can change so rapidly, notebook PCs, multimedia projectors, PDAs, handheld computers, and digital cameras can only be exchanged for the same item within 7 days of purchase. Computer Accessories such as monitors, printers, scanners, faxes, and multifunctional machines must be returned in their original packaging with UPC codes and with all accessories within 17 days of purchase to qualify for a full refund, exchange, or credit. Some returns or exchange requests that don't qualify under the return policy may qualify for service or repair under the appropriate manufacturer's warranty.
Furniture
Any stocked furniture item in new condition, unassembled and in the original packaging with UPC code, may be refunded within 14 days of purchase for an exchange, credit, or full refund.
Special Orders
Custom ordered items, Manufacturer Direct items, and custom imprinted items are made to your specific requirements and therefore cannot be returned.
How To Request A Return
Return requests can be submitted using the RETURN function associated with the original order.
You can bring returnable merchandise to any of our stores. Please call or email your local AbilityOne BSC location for further assistance.
AbilityOne BSC Online Return Policy
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
Return Eligibility
Items may be returned within 14 days of purchase.
Products must be in original packaging, including UPC codes, accessories, and documentation.
Items must be unused and in resalable condition.
How to Initiate a Return
- Log into your account at abilityonebsc.com.
- Navigate to Order History and select the item you wish to return.
- Choose Return or Exchange, and follow the prompts.
- Print your return label and package the item securely.
Need help? Contact our Customer Service team at Contact Us.
Return Options
- Refund: Issued to the original payment method.
- Exchange: For the same item or a similar item of equal value.
- Store Credit: Applied to your account for future purchases.
Distributor-Specific Return Guidelines (Effective 9/1/25)
Essendant Errors
If your return is due to an error by Essendant (e.g., incorrect item shipped, damaged product, or missing items):
You must report the issue within 30 days of receipt.
Eligible returns will receive full credit.
Customer Errors
If the return is due to a customer error (e.g., incorrect product or quantity ordered, duplicate order):
Returns must be requested within 60 days of purchase.
A 5% restocking fee will be applied.
Non-Returnable Items
Certain items are non-returnable, including:
- Customized or special-order products
- Opened software or media
- Items marked “Final Sale”
- Perishable goods
Refund Processing
Refunds are processed within 5–10 business days after we receive your return.
Depending on your payment method, it may take additional time for funds to appear in your account.
Damaged or Incorrect Items
If your item arrives damaged, defective, or not as described, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost.
Return Shipping
Return shipping is free for defective or incorrect items.
For other returns, shipping costs may apply unless otherwise stated.
Additional Notes
Please do not combine items from multiple orders in one return package.
Items returned without original packaging or missing components may be subject to a restocking fee or partial refund.