FREQUENTLY ASKED QUESTIONS

Welcome to the new AbilityOneBSC.com!

As you get used to the new layout, there will be questions.
Hopefully this list will help.
Remember, you’ll need to create a new password, look for our email.

Our team is always ready to help!
Can’t find your answer on this list? Contact your BSC for assistance!

What does my order confirmation number mean?

Q = The order is going through the approval process.

O = The order has been submitted and is ready to be filled.

Can I save a cart?

Yes. You can save multiple carts.

Can I create quotes on the website?

No. The website does not currently support quote creation. However, you can save carts for future reference.

What if I cannot find what I am looking for on the website?

Contact your BSC directly to request a quote for items that are not listed on the website.

Will I receive an order confirmation?

Yes. Order confirmations will be emailed directly to the end user.

How does the order approval process work?

An email notification will be sent to the designated approver. The approver can:

Submit the order for processing.

Reject the order.

Edit or delete items before submitting.

Where can I find invoices and cash sales receipts?

Invoices and cash sales receipts will be available in the My Account section of the website.